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Consumer Law Review
Background
Consumer protection is an integral part of a modern, efficient, effective
and just market place. Confident consumers are one of the important drivers of
competitiveness. By demanding competitive prices, improved product quality and
better service, they provide an impetus for innovation and enhanced performance
by business. The need to put in place a new framework for consumers must be seen
in this context. For the
complete forward to the Draft Green Paper on Consumer Policy Framework, by the Minister
please click here.
The National Consumer Survey was commissioned by the dti to determine
the extent to which consumers are aware of their consumer rights and organizations
and experience unfair business practices, the extent of such practices and redress
for consumers. It was also important to establish requirements for a consumer rights
support system and attitudes towards consumer rights issues. To download a copy of the
National Consumer Survey 2004 please click here.
Please click here to download a copy of
Consumer Law Benchmark Study, May 2004 and to download a copy of the Audit of
Consumer Protection Measures in South Africa please click
here.
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